FAQs
SerinaLabs — Frequently Asked Questions
1. Where do you ship?
We ship worldwide, including the UK, EU, US, Canada, Australia, and most international locations.
2. How long does shipping take?
Estimated delivery times:
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UK: 5–12 business days
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EU: 5–14 business days
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USA & Canada: 7–15 business days
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Australia & International: 7–18 business days
3. Do you offer a money-back guarantee?
Yes — every order includes a 30-day money-back guarantee.
If you’re not satisfied, contact us within 30 days and we’ll take care of it.
4. How do I track my order?
Once your order is processed, you will automatically receive a tracking number by email.
Tracking updates can take 24–72 hours to appear.
5. What payment methods do you accept?
We accept the following secure payment options:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
We do not accept Klarna, Clearpay, or other pay-later services.
6. Are SerinaLabs products safe for sensitive skin?
Yes.
Our tools and skincare products are designed to be gentle, effective, and suitable for all skin types, including sensitive skin.
7. Do your devices come with instructions?
Yes — every device comes with a step-by-step user guide to help you get the best results.
8. How long until I see results?
It depends on the product, but typically:
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Cleansing brushes: immediately cleaner skin; visible changes in 1–2 weeks
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Ice rollers: instant depuffing, long-term improvements with consistency
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Vitamin C serum: brighter skin within 10–14 days
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Portable moisturizer: instant hydration
9. Are your products rechargeable?
Most SerinaLabs tools are USB-rechargeable and designed for long-lasting use.
Check each product page for specific charging details.
10. What if my product arrives damaged?
If your item arrives damaged or faulty, contact us within 48 hours with photos and we’ll send a free replacement.
11. How do I contact customer support?
You can reach our team at:
📩 support@serinalabs.com
We typically respond within 24–48 hours.